1. Overview

OmniDino provides AI API access, model routing, dashboard services and related platform features. Payments may be made through balance top-ups, usage-based billing, subscriptions, enterprise agreements or other payment methods displayed on the platform.

Because OmniDino services may involve real-time API consumption, upstream provider costs, GPU infrastructure costs and payment processing fees, refunds are reviewed based on usage status, payment status and the reason for the request.

2. Usage-Based Billing

OmniDino may deduct balance or charge fees based on actual API usage, model route, request volume, token consumption, selected model, infrastructure route or other platform-defined metrics.

• Different models and routes may have different rates.
• Usage may be consumed immediately after requests are processed.
• Users are responsible for monitoring account balance, API keys and usage activity.
• Once API usage has occurred, the consumed portion is generally not refundable.

3. Refunds That May Be Eligible

Refunds may be considered in the following cases:

• Duplicate payment: You were charged more than once for the same intended transaction.
• Payment processing error: A technical payment issue caused an incorrect charge.
• Unused balance: A recently purchased balance remains unused and the request is made within a reasonable review period.
• Platform-side error: A confirmed OmniDino system error caused incorrect billing or balance deduction.
• Unauthorized transaction: A payment was made without authorization, subject to verification and security review.

OmniDino may request account details, transaction ID, payment receipt, approximate time, usage records or other information to verify refund eligibility.

4. Non-Refundable Items

The following items are generally non-refundable:

• API usage that has already been consumed.
• Balance consumed through valid API keys connected to your account.
• Charges resulting from leaked, shared or exposed API keys where usage occurred before the issue was reported.
• Payments connected to abuse, fraud, policy violations or suspicious activity.
• Subscription periods, enterprise services or custom infrastructure already delivered, unless otherwise stated in a written agreement.
• Payment processor fees, currency conversion fees, bank fees or third-party transaction costs where such fees cannot be recovered.

5. Failed, Pending or Reversed Payments

If a payment fails, remains pending or is reversed by the payment provider, OmniDino may delay balance credit, suspend access or adjust account balance until payment status is confirmed.

If a payment is later reversed after balance has already been used, OmniDino may deduct the corresponding balance, restrict account access or request repayment.

6. Service Issues and Outages

OmniDino aims to provide stable service, but AI model providers, infrastructure providers, payment processors and network services may experience interruptions.

Temporary delays, provider-side errors, model unavailability, rate limits or route changes do not automatically qualify for a refund. However, if a confirmed OmniDino-side billing error caused an incorrect charge, we may review and correct the affected balance.

7. Abuse, Fraud or Policy Violations

Refunds may be denied if the account is associated with abuse, fraud, chargeback misuse, policy violations, unauthorized resale, attempts to bypass billing, suspicious payment behavior or activity that harms OmniDino, other users or third-party providers.

OmniDino may suspend access, revoke API keys, preserve logs or take other actions where needed for security, compliance or platform protection.

8. How to Request a Refund

To request a refund, contact [email protected] or use the Contact page. Please include:

• Your OmniDino account email.
• Transaction ID or payment receipt.
• Payment date and amount.
• Reason for the refund request.
• Any relevant screenshots or error messages.

Do not include your password, full API key, payment card number or other sensitive information in support messages.

9. Processing Timeline

Refund requests are reviewed case by case. We generally aim to respond within 24–48 hours, but complex cases may take longer.

Approved refunds may take additional time to appear in your payment method depending on the payment provider, bank, card network or settlement process.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact OmniDino support before initiating a chargeback. Chargebacks may result in account review, temporary suspension, balance adjustment or termination where necessary.

We may provide transaction records, usage logs and account activity information to payment processors or banks when responding to disputes.

11. Changes to This Policy

OmniDino may update this Refund Policy from time to time. When changes are made, we may update the effective date above and post the revised version on this page.

Continued use of OmniDino after changes become effective means you acknowledge the updated Refund Policy.

12. Contact Us

If you have questions about this Refund Policy or want to request a refund, contact us:

Email: [email protected]
Website: https://omnidino.com